Optimum Care Group Telehealth

About 

Optimum Care Group is a trusted NDIS Registered Provider proudly supporting participants across Victoria since the early rollout of the NDIS. We are committed to delivering high-quality, person-centred supports that empower people with disability to live independently, achieve their goals, and participate fully in their communities.

We understand that every participant is unique. That is why we take the time to carefully match participants with Support Workers and services that best suit their goals, personality, cultural background, communication style, and support requirements. Our experienced workforce includes male and female support workers, multilingual staff, Auslan-capable workers, and team members with backgrounds in healthcare, Psychology, disability services, and community support.

At Optimum Care Group, we are confident in the quality of our services. Unlike many providers, we offer a complimentary one-hour meet and greet, allowing participants and families to meet their Support worker and experience our service before making a decision.

 

Who We Support

Our team has extensive experience supporting participants living with:

• Autism Spectrum Disorder (ASD)

• Acquired Brain Injury (ABI)

• Attention Deficit Hyperactivity Disorder (ADHD)

• Intellectual Disability

• Mental Health and Psychosocial Disabilities

• Challenging and Complex Behaviours

• Deafness and Hearing Impairments

• Multiple Sclerosis (MS)

• Muscular Dystrophy

• Motor Neurone Disease (MND)

• Friedreich's Ataxia

• Spinal Cord Injuries

• Quadriplegia and Paraplegia

• Degenerative Neurological Conditions

• Chromosomal and Rare Disorders

• Physical Disabilities

• High and Complex Support Needs

 

Our Services

Support coordination & Specialist Support Coordination

Our experienced Support Coordinators and Specialist Support Coordinators assist participants to understand and implement their NDIS plans, connect with quality services, build capacity, navigate complex systems, prepare for plan reviews, and achieve meaningful outcomes. We are experienced in supporting participants with highly complex circumstances, multiple stakeholders, housing challenges, Behavioural Support needs, and crisis situations.

Supported Independent Living (SIL)

Optimum Care Group provides Supported Independent Living (SIL) services for participants who require ongoing support to live independently in their own home or shared accommodation setting. Our SIL services focus on building independence, developing daily living skills, increasing community participation, and improving overall quality of life.

We have extensive experience supporting participants with complex behaviours, psychosocial disabilities, acquired brain injuries, intellectual disabilities, neurological conditions, and physical disabilities, including 24-hour support models and active overnight supports.

High Intensity Supports

We specialise in supporting participants with complex medical and Personal Care requirements. Our trained and experienced staff provide safe and professional support in accordance with NDIS High Intensity Support requirements.

Our experience includes:

• Complex bowel care

• Enteral feeding and PEG support

• Dysphagia and mealtime management implementation

• Diabetes management

• Seizure and epilepsy management

• Urinary catheter support

• Medication administration

• Manual handling and hoist transfers

• Complex personal care

• Active overnight supports

• Behaviour support implementation

Daily Living & Personal Care

We support participants to maintain their independence, dignity, and wellbeing through:

• Personal care and hygiene assistance

• Showering, dressing, grooming, and toileting

• Meal preparation and nutrition support

• Mobility and transfer assistance

• Hoist support

• Medication assistance

• Household organisation

• Wheelchair support

Community Participation

We help participants build confidence, independence, and meaningful connections by supporting them to:

• Attend community activities and events

• Participate in social and recreational programs

• Attend medical and allied health appointments

• Build friendships and social networks

• Access education, employment, and volunteering opportunities

Household Tasks

Our support workers can assist with:

• General house cleaning

• Vacuuming and mopping

• Bathroom and kitchen cleaning

• Laundry and linen changes

• Maintaining a safe and healthy home environment

Capacity Building & Life Skills

We empower participants to increase independence through:

• Meal planning and preparation

• Budgeting and money management

• Travel training and public transport skills

• Home management and organisation

• Communication and social skills development

• Health and wellbeing support

 

Why Participants and Support Coordinators Choose Us

✔ NDIS Registered Provider

✔ Experienced Support Coordination & Specialist Support Coordination Team

✔ Supported Independent Living (SIL) Specialists

✔ High Intensity Support Specialists

✔ Complex Behaviour Support Experience, Implementation of Positive behaviour and restrictive practices  

✔ Active Overnight Support Capability

✔ Multilingual Workforce (English, Dari, Persian, Hindi, Urdu and more)

✔ Male and Female Support Workers Available

✔ Auslan-Capable Support Workers Available

✔ Qualified and Experienced Staff

✔ No Establishment or Onboarding Fees

✔ Complimentary One-Hour Meet and Greet

✔ Flexible Supports Tailored to Individual Goals

✔ Responsive Management Team

✔ Strong Relationships with Allied Health, Guardians, Hospitals and Community Services

✔ Trusted by Participants, Families, Support Coordinators and Allied Health Professionals Across Victoria

 

Our Vision

To empower people with disability to live meaningful, independent, and fulfilling lives by providing access to high-quality supports, opportunities, and community inclusion.

 

Our Mission

To deliver exceptional, person-centred services that promote choice, control, independence, dignity, and quality of life while helping participants achieve their goals and reach their full potential.

At Optimum Care Group, we do more than provide supports—we build relationships, create opportunities, advocate for our participants, and help people achieve outcomes that genuinely make a difference in their lives.