Support at Home Providers

• Program Consolidation: Replaces HCP and STRC with one unified system.
• Improved Access: Easier access to services, equipment, and home modifications.
• Flexible Funding: Quarterly budgets based on assessed needs.
• New Classifications: Eight funding levels for more tailored support.
• Assistive Technology & Home Modifications (AT-HM): Dedicated scheme for mobility, communication, and safety.
• Specialised Pathways: Restorative Care Pathway (short-term allied health support) and End-of-Life Pathway (enhanced support for final months).
• Participant Contributions: Based on income and assets, with protections for existing recipients.
• Price Caps: From 1 July 2026, the government will introduce price caps for different service types. Providers will not be allowed to charge more than these caps, which will include all administrative costs.
• Simplified Fees: Separate package management fees will be removed. Instead, the government will set standard prices for services that include all admin and coordination costs.
• Increased Support for Equipment & Modifications: There will be more funding and faster access to: Assistive technology, Home modifications and Equipment to support independent living

If you were already receiving a package, you've transitioned automatically, with protections in place depending on whether you're grandfathered or transitional.

Grandfathered (automatic transition, protected funding), Transitional (moved to Support at Home from November 2025), and New (starting directly under Support at Home).

Price caps and standardised pricing are being introduced from July 2026.

Yes — there's a dedicated scheme for assistive technology and home modifications under Support at Home.

Based on your aged care assessment, you’ll receive a quarterly budget to access Support at Home services grouped into three easy-to-understand categories:

• Clinical Care – Nursing, allied health, nutrition.
• Independence – Personal care, transport, social support.
• Everyday Living – Cleaning, home maintenance, meals.

There are also additional supports focussing on resorative care, end-of-life care and assistive technology/home modifications.

Support at Home also introduces eight levels of care, replacing the previous four-tier HCP system. This allows for more precise matching of services to individual needs.

To read more, and see a full Support at Home service list, visit our Support at Home funding page which details eveything you need to know about services and classifications.

The truth is, sifting through long lists of aged care providers near you and hoping they’ll be a good match can add unnecessary hassle, which we can take care of instead. We know how important it is that you focus on your support and journey towards independence. With Karista, you can expect: 

Expert Team: Our Client Services Team will provide you with all the knowledge and support you need while connecting you to the best Support at Home providers.

Customised Support: We’re focused on supporting you exactly how you need it. That’s why we’ll understand your specific needs to ensure the support we match you to is beneficial to your journey.

Privacy: To ensure you’re always protected with Karista, we’ll handle your information with privacy and confidentiality.

Communication: If you have any questions, need our help, or want to get started, we make it easy for you to reach us. You can give us a call, use our live chat or send us an email, and we’ll get to your query right away!

We simplify the process of accessing valuable support by taking care of every step for you! All you need to do is contact us, so we can identify and match you to the support you need. Whether you need advice, external support or general guidance, we’ll get what you need. 

At Karista, we’re passionate about ensuring you have access to guidance and support that is tailored to your needs, so you can focus on achieving independence. 

Reach out to our Client Services Team today to find out more. 

Grandfathered Participants

Grandfathered participants are those approved for a Home Care Package before 12 September 2024.

• Automatically transitioned
• Keep current funding and services
• Protected by “no worse off” guarantee

Transitional Participants

Transitional participants were approved for a Home Care Package after 12 September 2024 but before 31 October 2025.

• Continue under HCP rules until Nov 2025
• Then move to Support at Home with quarterly budgets
  
  

New Participants

• Approved after 1 Nov 2025
• Start directly under Support at Home
• Assessed using the new system